Overview
This policy explains how refunds and returns work for orders placed on thegoldencrystals.com. Because our products are food items — honey and spices — we are not able to accept a return simply because you have changed your mind, so please read this policy before you order.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned, and honey and spices are food items. We also do not accept products that have been opened or consumed, or that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Items marked as final sale
- Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error
To complete your return, we require a receipt or proof of purchase, such as your order number.
Damaged, defective or incorrect orders
Please inspect your order as soon as it arrives. If your order arrives damaged, defective, or is not what you ordered, write to us at contact@goldencrystals.com with your order number and photographs of the item and its packaging, and we will arrange a replacement or a refund. Please report this within 48 hours of delivery so that we can raise it with our courier partner.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank — it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@goldencrystals.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@goldencrystals.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping your return
To return your product, please write to us at contact@goldencrystals.com first and we will tell you where to send it. You will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over a certain value, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us
For any questions about refunds and returns, write to us at contact@goldencrystals.com.