This Privacy Policy explains what personal information Golden Crystals collects through this online store, why we collect it, how we use and protect it, and the choices you have. It applies to thegoldencrystals.com and to orders placed through it.
Who we are
This store is operated under the name Golden Crystals. Our website address is https://thegoldencrystals.com. For any question about this Privacy Policy, or about the personal information we hold about you, write to us at contact@goldencrystals.com.
Information we collect
- Account information. You can create an account from our My Account page. When you register we collect your name, your email address and, where you provide it, your address. Your account also keeps a record of the orders you have placed so that you can see them.
- Order and delivery information. To process and deliver an order we collect the name, email address, delivery address and contact details you give us at checkout, together with the items you ordered, the amount paid and the status of the order.
- Payment information. Payments on this store are processed by our payment gateway, Razorpay, through which you can pay by UPI, credit or debit card, or internet banking. Your card number, UPI PIN, net banking credentials and CVV are entered directly into Razorpay’s secure payment flow and are not received or stored by this store. We receive only a confirmation of whether the payment succeeded or failed, along with a payment reference, so that we can match the payment to your order and help you if something goes wrong.
- Reviews. Product reviews are enabled on this store. If you submit a review, the rating you give, the text you write and the name you provide are published on the product page. The email address you enter is stored with the review so that we can contact you about it, but it is not published.
- Technical information. Like any website, our server records standard technical information about requests it receives — such as IP address, browser type and the pages requested — in order to serve the site, keep it secure and diagnose faults.
Cookies
This store uses a small number of cookies and similar browser storage. They are needed for the store to work:
- Cart cookies and browser storage. WooCommerce uses a cookie and browser storage to remember what is in your cart as you move from page to page, and to keep your cart in step with the store.
- Session cookie. A session cookie identifies your visit so that your cart and your checkout stay connected to you.
- Sign-in cookies. If you sign in to your account, WordPress sets cookies that remember that you are signed in and remember your screen preferences.
We do not use advertising, profiling or analytics cookies. No third-party analytics or advertising service — such as Google Analytics, a tag manager, or a social media pixel — is installed on this store. Because the cookies listed above are required for the store to function, you will not be shown a cookie consent banner. You can block or delete cookies in your browser settings at any time, but the cart and checkout will not work without them.
How long we keep your information
We keep account and order information for as long as your account is active, and for as long afterwards as we need it to deal with your orders, to support you, and to meet our accounting, tax and legal obligations. Information we no longer need for any of those purposes is removed.
Who we share your information with
We do not sell or rent your personal information. We share it only where it is needed to run this store:
- with Razorpay, our payment gateway, to process the payment for your order;
- with the courier or delivery partner that carries your order, so that they can deliver it to the address you gave us;
- with the providers who host and maintain this website and the systems we use to manage orders, so that the store keeps running;
- where we are required to do so by law.
Your choices and your rights
You can ask us to:
- give you access to the personal information we hold about you, and a copy of it;
- correct anything that is wrong or out of date;
- delete your personal information, where we are not required to keep it for an order, or for accounting, tax or legal reasons.
To make any of these requests, write to us at contact@goldencrystals.com. We may need to confirm your identity before we act, so that we do not give your information to someone else. If you have an account, you can also view and change your details and see your orders at any time from your My Account page.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time — for example, if we change how the store works or the services it uses. Any change takes effect as soon as the updated policy is published on this page, and the current version will always be the one available here.