This policy explains how orders placed on thegoldencrystals.com are dispatched and delivered.
How your order is delivered
Once your payment is confirmed, your order is packed and handed over to our courier partner for delivery. We work with courier partners to deliver orders across India.
Shipping charges
Any shipping charge that applies to your order is shown to you at checkout before you pay.
Tracking your order
Once your order has been dispatched, we share the tracking details for your parcel on the email address you provided at checkout, and the parcel can be tracked with our courier partner using those details.
Delivery address
Orders are delivered to the shipping address entered at checkout. Please check the address, pin code and contact number carefully before you place your order — we are not able to change or redirect a parcel once it has been dispatched.
Delays
Delivery can be delayed by circumstances outside our control, such as weather, public holidays, strikes or disruption at our courier partner. If we become aware of a delay affecting your order, we will let you know on the contact details you gave us at checkout.
Receiving your order
If nobody is available to receive the parcel, or if the address or contact number provided is incorrect, the parcel may be returned to us by the courier partner. Please inspect your order as soon as it arrives.
If there is a problem with your delivery
If your order has not arrived, or arrives damaged or incomplete, write to us at contact@goldencrystals.com with your order number and we will look into it and arrange a replacement or a refund.
Contact us
For any questions about shipping and delivery, write to us at contact@goldencrystals.com.